Refund policy

Refund Policy for Got It Kit

Contact: gotitkitsupport@gmail.com

Overview

Got It Kit specializes in personal care and travel essentials kits. Due to the nature of our products and hygiene considerations, we have implemented the following refund and return policy.

All Sales Are Final

All purchases from Got It Kit are final. We do not accept returns or exchanges under any circumstances due to hygiene and safety reasons related to personal care products.

Order Cancellations

Customers may not cancel orders after they have shipped. Once an order has left our facility, it cannot be cancelled or modified.

Damaged Items

If you receive a damaged item, you must report the damage within 48 hours of delivery. To file a damage claim, please contact us at gotitkitsupport@gmail.com with clear photos of the damaged product and packaging, your order number, and a description of the damage.

Upon review and approval of your claim, we may provide one of the following at our discretion: a replacement product, store credit, or a refund.

Non-Refundable Situations

Refunds will not be issued for buyer's remorse, Ordering the wrong product, shipping delays, incorrect addresses provided by the customer, or packages marked as delivered by the carrier.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier directly. While Got It Kit is unable to guarantee refunds or replacements for delivered packages, we encourage customers to contact us if they need assistance locating their shipment.